faq
What Do You Mean By "Custom Playmat"?
Our mission at Your Playmat is to provide you with a one-of-a-kind playmat that helps you stand out from the rest! Design your very own custom playmat featuring your artwork, favorite characters from video games, TV shows, movies, manga, and more. Simply upload and crop your image, choose your preferred size, and we’ll take care of the printing.
Not looking for a playmat? No problem! We also offer custom mousepads and deskmats!
Do I Have To Crop The Image I Send You?
Each time you upload an image, you’ll be able to use our cropping tool to adjust and position it until it’s just right. If your image is too wide, too tall, or does not meet our size requirements, we may need to crop it to ensure it fits perfectly on the product size you selected.
Does The Pixel/Resolution Of The Image Really Have To Be High?
We cannot stress enough how important this is! Our goal is to create the best possible playmat, mousepad, or deskmat using the highest-quality materials and printing standards and achieving perfection starts with a great image from you.
For best results, we recommend using an image resolution of at least 1600 × 1200 pixels. Lower-resolution images may result in a blurry or unclear print, depending on the image quality you provide.
If My Image Is Low Resolution And I Want To Make It Better, What Should I Do?
If you really want that character from your favorite game, show, anime, or cartoon but your image is low resolution, no worries, we’ve got your back! Simply purchase our Premium Editing service, and our skilled editors will enhance your image to make it sharp and high-definition.
How Long Will It Take My Order To Arrive?
You will find all the details in "Yourplaymat Shipping Policy " :D
When Will I Receive The Tracking Number?
As soon as the shipping company provides us with a tracking number we send it to you via email.
Returns & Exchange Policy
Because we believe in our products and proud of our services we give a 7 days return policy (after the initial purchase), even if the playmat is custom made no question asked :D