faq

What Do You Mean By "Custom Playmat"?

Here in Yourplaymat our mission is to create your perfect card game playmat using your art, favorite characters from games, tv shows, movies, manga, and cartoon! All you need to do is upload and crop your design and we will print it on a 14x24 inch / 24x60cm cloth top and rubber bottom playmat and then finally send it to you!
 

Do I Have To Crop The Image I Send You?

When you upload your image there will have an option to crop the image by yourself in order to achieve your ideal result that will be printed on the mat/pad. But remember that if the image is too wide or too long by our standards we may have to crop it in order for it to be printed correctly (14" x 24" / 35 x 60 cm).

Does The Pixel/Resolution Of The Image Really Have To Be High?

We can not stress how important that is! Our goal is to make you the best playmat with the highest quality material and it will reach perfection only with your help! The best resolution of an image is anything above 1600x 1200 pixel. Anything lower than that may cause the print to look blurry (Depends on the image quality you sent).

If My Image Is Low Resolution And I Want To Make It Better, What Should I Do?

If you really really want that character from your favorite game, show, anime or cartoon but the image you're about to send us is low resolution, no worries, we got your back!  All you need to do is choose the second option in step 2 (Editing/with editing) and we will gladly make quality improvements to your image.

How Long Will It Take My Order To Arrive?

You will find all the details in "Yourplaymat Shipping Policy " :D

When Will I Receive The Tracking Number?

As soon as the shipping company provides us with a tracking number we send it to you via email.

Returns & Exchange Policy

Because we believe in our products and proud of our services we give a 7 days return policy (after the initial purchase), even if the playmat is custom made no question asked :D