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Please allow 1-4 working days for your to be printed & packed (bulk orders may take a few extra days to produce)

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What resolution should I use for my print file?

As a quality standard to provide vibrant and clear images, photos are required to have a minimum of 150 DPI. For optimal results, we recommend using high definition files of 300 DPI. Be sure the file size is larger than 750 KB and the resolution is at least 1800x1080 pixels. We accept JPEG and PNG files only. Need more help? Use this handy calculator by selecting your table dimensions, choose 150 DPI or 300 DPI, and click computer.
How precise is the cutting process?

Very precise. Important information regarding the cutting process:
½” (1.4cm) of bleed area for stitched s.
⅓” (0.9cm) of bleed area for non-stitched mats.
Images must extend to all corners to avoid gaps.
Be careful of any border lines, watermarks, or other unwanted visuals.
When can I expect the tracking number for my order?

Typically the wait for printing, packing, and shipping is 1-5 days. Allow for a few additional days for us to acquire tracking details from the shipping company.
Do you ship to every country?

Yes! We ship worldwide. However, our express shipping can be limited with DHL and Fedex services. If you need your product quickly, please use this email address to contact us: support@yourplymat.com.
Can I order many mats at once?

Yes, simply add the product to your cart, then once on the cart page, press the back button and the mat you created will be saved. Rinse and repeat!
But if you’re looking for a bulk order, then you should check out our Bulk Order page to save money ;)
Do you ship to every country?

Yes! We ship worldwide. However, our express shipping can be limited with DHL and Fedex services. If you need your product quickly, please use this email address to contact us: support@yourplymat.com.
How do I order a larger mat size?

We offer custom size mats here: https://www.yourplaymat.com/products/custom-size-playmat
What customization do you offer for mat?

We offer a wide array of personalization options!
Premium Editing: cleaning, cropping, and adding clarity to your image.
Stitched Edges: add a color pop to the edges of your mat.
Text: add additional flair such as any text or even elements.
Zones: customize with card zones that best suit your game of choice.
How precise is the cutting process?

Very precise. Important information regarding the cutting process:
½” (1.4cm) of bleed area for stitched s.
⅓” (0.9cm) of bleed area for non-stitched mats.
Images must extend to all corners to avoid gaps.
Be careful of any border lines, watermarks, or other unwanted visuals.